Managed Services System Analyst

Helient Systems is hiring! This is an extraordinary opportunity for a Managed Services System Analyst to be an important contributor to the continued success of the area’s fastest growing Legal IT Services Provider and its expanding Professional Services Practice.

To help satisfy the accelerating demand for our professional services clients, we are looking for an Information Technology Professional to provide user and system support to clients within our Greater Philadelphia Area service region. As this position is client-facing, the successful candidate will possess solid customer service and communication skills, strong attention to detail and dependable follow-up.

This opportunity primary responsibility will be the support of physical and virtual desktops / applications for delivery to current and future Helient managed services customers. Tasks involved in this role may include, but are not limited to:

  • Support for physical and virtual desktops, servers, applications and data for current and future Helient on-premises and cloud-provisioned customer
  • Support the ongoing operation and maintenance of production systems within the terms of customer contracted service level agreements

Technical activities include:

Networking Infrastructure & Services

  • Switching and Routing
  • VLANs
  • Application / Network Load Balancing / NetScaler
  • QOS / DSCP
  • IP Addressing and Subnet Masking
  • TCP / UDP

Directory Services / Active Directory

  • Windows AD (OUs, Subnets, Sites)
  • Group Policy / Group Policy Preference

Windows Operating Systems

  • Server 2019, 2016, 2012 R2, 2008 R2, Server 2008, Server 2003
  • Windows 10, Windows 7
  • Windows Services and Processes
  • Windows Networking Stack and Firewall
  • Windows Device Management
  • Windows Disk and Storage Management (Local, SAN / NAS)
  • WMI/WinRM
  • Local Security and Policy Management

Machine Virtualization:

Server Hypervisors and Virtualization Infrastructure

  • VMware vSphere
  • Microsoft Hyper-V

Client Hypervisors and Virtualization

  • VMware Workstation
  • Citrix XenClient
  • Windows VirtualPC

Application and Desktop Virtualization

  • Citrix XenApp
  • Citrix XenDesktop
  • Microsoft App-V
  • Microsoft Remote Desktop Services
  • VMware View / Horizon
  • VMware ThinApp

Storage Area Networking

  • Nutanix
  • NetApp
  • Dell EqualLogic / Compellent
  • Pure Storage
  • EMC
  • iSCSI / FC / FCoE / CIFS / NFS

System Hardware

  • Servers: HP, Dell rack mounted & blade chassis
  • Nutanix Virtual Computing Platform
  • Desktops and Laptops: HP, Dell, Lenovo, Apple
  • Thin Clients: HP, Dell (Wyse)
  • Storage: SAS, SATA
  • Network Interfaces (Intel, Broadcom, QLogic)

Application Servers

  • Microsoft Exchange 2019, 2016, 2013, 2010, 2007
  • Microsoft SQL Server 2016, 2012, 2008 R2, 2008, 2005, 2000
  • Internet Information Services (IIS)
  • Microsoft System Center

Cloud Services

  • Microsoft Azure
  • Amazon EC2
  • Office 365

Monitoring Platforms

  • LogicMonitor
  • Auvik
  • Datto RMM and BCDR

Law firm experience would be a plus but is not a requirement. Helient offers flexible working conditions, fantastic benefits, and a competitive salary. If you are looking to challenge yourself, work with a top-notch team, reap the rewards of success and have a lot of fun along the way, please contact us immediately at to discuss joining our team.

Seniority Level
Entry level

Job function
Information Technology, Engineering, Analysis

Employment type

Information Technology and Services, Computer Networking, Information Services

Apply Now

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