Hiring | Helient

The Helient Desktop & Applications Analyst’s primary responsibilities include supporting lifecycle management and delivery of Windows desktops and applications using both modern and legacy endpoint management solutions. Includes hardware, firmware, OS and application deployment, Windows and applications updates, patching, configuration, QA testing, and documentation. Specific technical activities and work products will include:

Installation, Configuration, Maintenance, and Support of Physical and Virtual Endpoint Devices

Install, update, configure, and manage BIOS and UEFI manually and via endpoint management tools
Configure, manage, and troubleshoot Windows services, features, settings, tasks, and processes
Configure, manage, and troubleshoot Windows networking, device drivers, peripherals
Perform remote management using tools such as WMI, WinRM, PowerShell, and Remote Desktop
Configure and troubleshoot Windows and applications using Event Viewer, Local Security Policies, Local User Manager, RegEdit, Intune Management Engine
Develop automated Windows deployment and servicing sequences using MECM, MDT, Intune Autopilot, Autopatch, and WSUS

Deployment and Management of Virtual Endpoint Devices

Provision and configure Azure Active Directory (Entra) tenants and identities
Install, configure, and integrate Azure AD Connect
Provision, configure, and manage Azure Subscriptions, Resource Groups, Roles based Access Controls
Create, configure, and support Azure Blob and Azure Files storage
Size, locate, configure, and deploy Azure Virtual Machines and Host Pools
Create, configure, and manage Azure Virtual Desktop images and managed disks

Advanced Deployment and Virtualization of Applications

Create, configure, deploy, and manage MECM Packages and Applications
Create, configure, manage, and deploy Intune Win32 Apps
Create, configure, test and support FSLogix App Masking rules
Deploy and manage Windows applications via MECM and Intune using Task Sequences, Autopilot provisioning, Software Center, and Company Portal

Configuration and Deployment of Custom Endpoint Configurations via Active Directory, Group Policy, and Intune

Manage devices, users, groups, and applications via Active Directory Services and Azure Active Directory
Create, link or assign, filter, prioritize, and troubleshoot Group Policy Objects and Intune CSP Policies
Deploy, update, and manage Group Policy Administrative Templates in the domain and Central Store
Configure and troubleshoot Group Policy and CSP settings for Windows, Office and other applications
Implement Group Policy Preferences with Item-level Targeting (Registry, Files, Drive Maps, etc.)
Develop PowerShell scripts to manage Windows features, files, and registry to customize configurations

Configuration, Management, and Migration of User Profiles and Well-Known Folders On Premises and On Cloud

Create, develop, test, and support custom configurations of FSLogix and other leading profile solutions
Support and extend profile migration routines and procedures based in PowerShell
Implement and support user shell folder / well-known folder redirection to network and cloud storage
Diagnose and remedy user settings and data persistence to resolve performance and migration issues
Provision and configure OneDrive for Business and use the SharePoint migration tool to move user files

Potential Candidate’s Relevant Experience:

5 years’ experience with Windows OS & application installation, packaging, configuration, and support
PowerShell automation experience a plus but not required
Microsoft Endpoint Manager / Configuration Manager / Intune / Autopilot experience required
Excellent research, documentation, and written communications skills
Extraordinary attention to detail and analytical problem solving and troubleshooting skills

Desktop & Applications Engineer

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