Infrastructure Engineer
This is an extraordinary opportunity for an Infrastructure Engineer who possesses a strong skill set with various on-premises and Cloud technologies to join the area's fastest growing Legal IT Services Provider and its expanding Professional Services Team.
The ideal candidate needs to possess the skills to design, deploy, and maintain solutions according to vendor specific requirements. As this position is client-facing, the successful candidate must possess solid customer service and communication skills, strong attention to detail, and dependable follow-up. This opportunity’s primary responsibility is the design, implementation, and support of enterprise systems for current and future Helient customers. The successful candidate will have significant proficiency in system architecture and infrastructure components, such as servers, storage, networking, and virtualization technologies.
The ideal candidate needs to possess the skills to design, deploy, and maintain solutions according to vendor specific requirements. As this position is client-facing, the successful candidate must possess solid customer service and communication skills, strong attention to detail, and dependable follow-up. This opportunity’s primary responsibility is the design, implementation, and support of enterprise systems for current and future Helient customers. The successful candidate will have significant proficiency in system architecture and infrastructure components, such as servers, storage, networking, and virtualization technologies.
Key Responsibilities
Enterprise Infrastructure Support
- Provide advanced technical support and engineering expertise for physical and virtual desktop environments, server infrastructure, applications, storage platforms, and data services for current and future Helient on-premises and cloud-based customers.
- Ensure customer environments remain available, secure, reliable, and aligned with industry best practices and business requirements.
- Troubleshoot and resolve complex infrastructure issues across virtualization, networking, storage, cloud, and end-user computing platforms.
Pre-Sales Consulting and Solution Development
- Serve as a trusted technical advisor to customers, prospects, and the Helient sales organization during discovery, assessment, and proposal phases.
- Participate in customer meetings to understand business objectives, technical requirements, operational challenges, and compliance needs.
- Assist with accurate scopes of work, project estimates, statements of work, and implementation plans that align expectations with budget and timeline requirements.
- Provide guidance on product selection, licensing, infrastructure sizing, and architectural recommendations to support successful project outcomes.
Solution Architecture and Design
- Develop comprehensive technical architectures and solution designs based on customer requirements, operational goals, and strategic objectives.
- Create design documentation, implementation plans, migration strategies, and operational procedures that reflect vendor recommendations, supported configurations, and industry best practices.
- Evaluate emerging technologies and recommend improvements that enhance scalability, security, performance, and operational efficiency.
- Ensure proposed solutions meet customer requirements while remaining supportable, maintainable, and aligned with Helient standards.
Project Implementation and Delivery
- Provide ongoing operational support, maintenance, monitoring, and optimization for customer production environments in accordance with contracted service level agreements.
- Perform proactive health assessments, capacity planning, patch management, security reviews, and lifecycle management activities to maintain stable and secure environments.
- Develop and maintain operational documentation, support procedures, disaster recovery plans, and technical runbooks.
- Participate in escalation management for critical incidents and serve as a senior technical resource for troubleshooting and root cause analysis.
Technical Leadership and Continuous Improvement
- Mentor junior engineers and contribute to technical standards, best practices, and operational procedures.
- Share knowledge across engineering teams through documentation, training sessions, technical reviews, and collaborative problem solving.
- Stay current with emerging technologies, vendor roadmaps, industry trends, and security developments to continuously improve customer solutions and service offerings.
- Support strategic initiatives that enhance Helient’s service portfolio, operational efficiency, and customer experience.
Technical activities include:
- Networking Infrastructure and Services
- Switching, routing, and VLANs
- IP addressing and subnet masking
- Application and network load balancing, including NetScaler, F5, and Kemp
- DFS, DHCP, BOOTP, PXE, and DNS
- TCP and UDP
- Directory Services and Active Directory
- Windows Active Directory, including organizational units, subnets, and sites
- Group Policy and Group Policy Preferences
- Microsoft Active Directory Certificate Services
- Installation and configuration of AD CS
- Implementation best practices
- Enterprise and standalone certificate authorities
- Root and subordinate CA deployment
- Offline root CA design
- AD CS role services, including Certification Authority, Certificate Enrollment Web Services, Online Responder, Network Device Enrollment Service, and high availability considerations
- Windows Operating Systems
- Windows Server 2025, 2019, 2016, 2012 R2, and 2008 R2
- Windows 10 and Windows 11
- Windows services, processes, networking stack, firewall, device management, disk and storage management, WMI/WinRM, and local security and policy management
- Server Hypervisors and Virtualization Infrastructure
- VMware vSphere,
- Microsoft Hyper-V
- Nutanix AHV
- Citrix XenServer
- Application and Desktop Virtualization
- Citrix Virtual Apps and Desktops
- Citrix Desktop as a Service
- Microsoft Remote Desktop Services
- Omnissa View/Horizon
- Storage Area Networking
- NetApp, Dell EqualLogic/Compellent, Pure, EMC, iSCSI, FC, FCoE, CIFS, and NFS
- System Hardware
- Servers, desktops, laptops, thin clients, storage, and network interfaces from vendors including HP, Dell, Cisco UCS, Nutanix, IGEL, Intel, Broadcom, and QLogic
- Application Servers
- Microsoft Exchange, Microsoft SQL Server, Internet Information Services, and Microsoft System Center
- Cloud Services
- Microsoft Azure cloud architecture design and implementation, Azure Arc, Azure Site Recovery and Backup, Amazon EC2, Microsoft 365 Suite management, and Microsoft Entra ID design, implementation, and security best practices
- Monitoring and RMM Platforms
- LogicMonitor, PagerDuty, and Auvik
Core Competencies:
- Exceptional attention to detail
- Customer-first mindset
- Strong problem-solving skills
- Ability to prioritize competing demands
- Team collaboration and communication
- Process-driven and analytical thinker
- Adaptability in a rapidly evolving technology environment
Benefits:
- Competitive Compensation: Attractive salary and commission structure.
- Flexible Work Environment: Opportunities for remote work and flexible scheduling.
- Health & Wellness: Comprehensive medical, vision, and dental insurance.
- Retirement Plan: 401(k) plan with profit sharing.
- Professional Growth: Opportunities for professional development and career advancement.
- Inclusive Culture: An inclusive and diverse workplace culture that values and supports all employees.
Seniority Level
Intermediate-Advanced Level
Job function
Systems Engineering, Infrastructure
Employment type
Remote, Full Time
Industries
Information Technology and Services, Computer Networking, Information Services, Telecommunications
Or send your resume to: careers@helient.com