Sales Support Specialist

Key Responsibilities

Sales Operations Support

• Assist sales representatives with quote generation, proposal preparation, and contract administration.
• Manage sales documentation, pricing requests, and order processing.
• Maintain accurate customer and opportunity records in CRM systems (Salesforce, Microsoft Dynamics, HubSpot, etc.).
• Track sales activities, pipeline updates, and forecast reporting.
• Support the preparation of sales presentations and customer-facing materials.

Customer and Partner Support

• Serve as a point of contact for customer inquiries, directing requests to appropriate internal teams.
• Coordinate customer onboarding activities and implementation handoffs.
• Maintain strong relationships with customers, vendors, and strategic partners.
• Follow up on open customer requests to ensure timely resolution.

Sales Enablement

• Assist in the management of sales tools, resources, and content libraries.
• Coordinate training sessions, webinars, and sales meetings.
• Support lead management and assignment processes.
• Help develop reporting dashboards and performance metrics.

Cross-Functional Collaboration

• Work closely with Marketing on campaign follow-up and lead tracking.
• Coordinate with Finance on invoicing, purchase orders, and contract approvals.
• Partner with Technical and Professional Services teams to support solution delivery.
• Facilitate communication between internal departments to ensure customer satisfaction.

Reporting and Analytics

• Generate regular sales reports and dashboards.
• Analyze sales trends and identify process improvement opportunities.
• Monitor key performance indicators (KPIs) and provide insights to sales leadership.
• Ensure data accuracy across all sales systems.
  
  

Required Qualifications:

• Associate's or Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• 2+ years of experience in sales support, sales operations, customer service, or administrative support.
• Experience working in a technology, software, cloud, telecommunications, or managed services environment preferred.
• Proficiency with Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
  
  

Preferred Qualifications:

• Experience supporting enterprise technology or software sales teams.
• Knowledge of cloud solutions, managed services, cybersecurity, Microsoft technologies, or SaaS platforms.
• Familiarity with CPQ (Configure, Price, Quote) tools.
• Experience with sales reporting and business intelligence tools.
  
  

Core Competencies:

• Exceptional attention to detail
• Customer-first mindset
• Strong problem-solving skills
• Ability to prioritize competing demands
• Team collaboration and communication
• Process-driven and analytical thinker
• Adaptability in a rapidly evolving technology environment
  
  

Success Metrics:

• CRM data accuracy and completeness
• Quote and proposal turnaround times
• Customer response and resolution times
• Sales team satisfaction
• Order processing accuracy
• Pipeline and reporting integrity
  
  

Benefits:

• Competitive Compensation: Attractive salary and commission structure.
• Flexible Work Environment: Opportunities for remote work and flexible scheduling.
• Health & Wellness: Comprehensive medical, vision, and dental insurance.
• Retirement Plan: 401(k) plan with profit sharing.
• Professional Growth: Opportunities for professional development and career advancement.
• Inclusive Culture: An inclusive and diverse workplace culture that values and supports all employees.
  

Seniority Level
Entry - Intermediate Level

Job function
Sales, Operations, Account Management

Employment type
Hybrid, Full Time

Industries
Information Technology and Services, Computer Networking, Information Services, Telecommunications

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