Helient® Blog

Critical Security Alert For Most NetScaler Devices

by Daniel Ruiz, Senior Solutions Architect Overview During the week of September 18th the Citrix NetScaler team reported the discovery of a critical security vulnerability and removed all affected NetScaler firmware from their download site.  As of September 25th, Citrix has replaced the software with new builds that contain the necessary fixes. A new security […]

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Update September 27, 2017 – Apple iOS 11 Breaks Windows Server 2016 and Exchange 2016

by Michael Bianchi, Senior Systems Engineer Update September 27, 2017: Apple has released iOS version 11.0.1 which includes a fix. Download here: https://support.apple.com/en-us/HT208136. Today, September 19, 2017 Apple has made their highly anticipated release of Apple iOS version 11 available for general download and installation. There is a current incompatibility with iOS 11 communication to Windows Server […]

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Still Reverse Imaging to Update VMware Tools?! How Very Dark Ages of You!

by Aaron Silber Managing Director – NY Region For anyone who works with the Citrix Provisioning Server (PVS) product, you have experienced first-hand how this technology can make your life as a Citrix admin just a little sweeter. With PVS you can make any change once, reboot your machines, and “voilà!” – the change is […]

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Update…Microsoft’s June Security Update Causes Attachment Handling Issues in Outlook 2007, 2010, 2013, and 2016

by Julia Skochko Desktop & Applications Architect Affected Products:  Outlook 2007, 2010, 2013, and 2016. Problem:  Microsoft’s June 2017 update for Outlook 2007, 2010, 2013, and 2016 may result in abnormal attachment handling. This presents as two issues: Issue 1:  Attachments which contain two dots or an exclamation point in front of their file extension […]

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UPDATE…Connecting to Citrix From Apple Products – New Upgrade Needs More of an Understanding

by Aaron Silber Managing Director – NY Region UPDATE TODAY! Citrix recently released version of Citrix Receiver for iOS client v7.2.2, which introduced requirements for stricter validation of SSL Certificates. Due to a significant number of complications reported due to improper certificate chaining, SSL security, and certification authority root and intermediate certificate problems, Citrix has […]

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Connecting to Citrix From Apple Products – New Upgrade Needs More of an Understanding

by Aaron Silber Managing Director – NY Region In a world where network security is constantly compromised, either by hackers who wish to cause harm, virus infiltrations or those who lock files and demand bitcoins for ransom, we find ourselves in a place struggling to protect ourselves and our users in their environments. If we […]

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The Quest to Optimize

by Aaron Silber Managing Director – NY Region As part of our never ending quest to optimize systems, one of the key things we analyze is anyway to squeeze out every ounce of performance we can. We all know the drill, painfully sifting through articles to find registry entries to tweak, files to be modified […]

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Change in Microsoft Exchange 2016 Cumulative Update 5 (CU5) Removes The Ability to Perform Individual Mailbox or Mail Item Restores

by William Fulmer, Chief Engineering Officer Cumulative Update 5 (CU5) for Microsoft Exchange Server 2016 was released on March 21, 2017. https://support.microsoft.com/en-us/help/4012106/cumulative-update-5-for-exchange-server-2016 Notes The Cumulative Update 5 package can be used to run a new installation of Exchange Server 2016 or to upgrade an existing Exchange Server 2016 installation to Cumulative Update 5. It’s not […]

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Daylight Saving Time May Cause Problems with VDI Environments

by Jamie Engelhard, Chief Technology Officer Important Reminder about Upcoming Clock Change This is a reminder that Daylight Saving Time will begin at 2:00 AM on Sunday, March 12th. This semiannual time change can cause major problems with VDI environments such as machine registration issues, session disconnects, and group policy failures. Whether using Citrix Provisioning […]

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Citrix Connection Quality Indicator

by Aaron Silber, Managing Director – NY Region Hello fellow Citrix Admins, If you are involved in supporting a Citrix environment, you know that one of the complaints you are sure to hear at some point is that “Citrix is slow”. Meanwhile, no one else seems to be having an issue. In many cases, the […]

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